Returns, Shipping and Warranty
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with labels, and in its original packaging. You’ll also need the order number or proof of purchase.
Unfortunately, we cannot accept returns on CUSTOM WORK, DISCOUNTED ITEMS, GIFT CARDS and purchases on ALL VENDING EVENTS .
Returns are subject to 15% restocking fees.
Some products are ready to ship and some are made when ordered. Please allow 3-4 days for your items to be shipped out from the date you purchased.
We will send you a message if your item needs to be made first.
We only ship domestically, no International shipping at this time. We use USPS for all of our shipping needs.
You can always contact us for any return questions at email@example.com
Limited Lifetime Warranty
Your purchase comes with a LIMITED LIFETIME WARRANTY on STITCHING and HARDWARE ONLY.
Warranty covers all Hardware that is used in the product (Rivets, Zippers, etc.) Stitching covers Machine stitching and Hand stitching under normal use and is valid for the life of the part as long as you own the product.
Leather is not warrantied and is the sole responsibility of the buyer.
The Limited Lifetime Warranty is non-transferable.
For Warranty work, please contact us by email for approval first.
The customer is responsible for all the necessary shipping fees and/or insurance. North & East Leather is not responsible for any damage and/or loss of item during shipping.